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faq

HOW LONG DOES IT TAKE END TO END?

Delivery time is 8 -15 working days,  Ultra Express 3 working days,  Standard Express 4 – 7 working days, Economy 8 - 12 weeks.

DO YOU CHARGE PRINTING COST - PER COLOUR?

No, our costs include full colour, CMYK.
Special colours Metallic Colours and pantones carry an extra cost.
Foil Stamping comes for an extra cost too.

DO YOU EXPORT AND IF YOU DO THEN WHERE?

Yes we export, we export to European countries only currently, delivery costs apply and depend on location and Shipping option ( viz Express or Ordinary )

DO WE GET TO SEE A PROOF BEFORE PRINTING?

Yes we send you a proof for approval, should you have any changes required, we will send further proofs until you are satisfied and you sign off the artwork for production, we then will go to print

WHAT IS A SINGLE WALL PAPER CUP USED FOR?

Single wall paper cups are used for cold & hot beverages both, but have only one layer so for teas & coffees, customers offer a napkin or you can get a printed paper sleeve to assist in handling the cup and it’s contents.

WHAT IS A DOUBLE WALL PAPER CUP?

It is a single wall paper cup with a thermal barrier as part of the cup so no napkin or sleeve is required, as handling the cup with hot contents is manageable. It is the most popular cup for hot drinks and is more commonly known as the disposable coffee cup. It is usually used with sip through plastic lids to prevent hot beverage from spilling.

WHAT ARTWORK FORMATS DO YOU SUPPORT?

We require your artwork logo’s and any other graphics you want printed on the cup to be in either of the following formats.

PDFEPSAIPSD, High Res JPGPNGCRD etc. If in doubt, send over what you have and our professional designers will advise if the artwork sent is usable.

CAN I GET A SAMPLE OF MY CUP SENT OVER, PRIOR TO SIGNING OFF ARTWORK?

No we cannot send you a printed sample of your cup, but you will receive a proof, and send you samples of other customers cups, this will show you the cup & print quality we produce.

DO I NEED TO PAY FOR A MAKE READY CHARGE?

Yes you do, on your first order, for subsequent orders no make ready charges apply.

DO YOU CHARGE SEPARATELY FOR ARTWORK SETUP?

No we don’t charge for laying out your artwork if you provide the logo and and graphics, this is a FREE service.

If we create the graphics for you then we charge a fee for the studio time, we would give you a cost for this separately, but we are very competitive on price.

DO YOU OFFER A GUARANTEED PRICE PROMISE?

As UK Manufacturers we offer to beat any like for like quotation on British made printed paper cups, we will not be beaten on price & quality.

HOW DO I PLACE AN ORDER WITH YOU?

Once you have completed our online quote form, and we have provided you with the quotation, all you need to do is email sales your artwork elements and notes on any text you wish to add, like Strapline, Quotes, Email and Web addresses etc.

This will then be sent to our studio, where one of our team member will be assigned to your project and you will then receive an email from the assigned team member with a proof, for you to comment for further revisions or approval.

Once we have your approval, the artwork will proceed to the print room, from there it will go to the production hall for forming into cups, you will receive automated status emails from our system along the way so you are kept up to date on how your order is going, right up to the point of dispatch, where you will receive the tracking number.